Shipping policy
Storming Gravity offers various shipping way so you can get your shipment in a low cost and fast way. We are a little bit different, some products are open for pre-order because of the reason below:
1) Some customers are okay to wait a little longer for the colour they prefer.
2) We have ordered the product from the brand and it is on the way to our premise.
3) We work with the brand for launching pre-order campaign so that we can work better on inventory management.
When you reach the page of your favourite product, select the variant button (instead of photo) and the availability will show right after the variant (if any). In our example below, the Black colour is ready in stock and the Ash colour is at backorder with an estimated shipping date.
If the product has a 'Pre-order now' button with estimated shipping in 2-4 weeks , it means that we have not placed an order with the brand but we can do so once we receive order from you.
If the product has an outdated shipping date, it means that we are still waiting for stock arrival or there's some glitch in our website coding (please let us know).
We encourage our beloved customer (you) to notice the inventory status to prevent disappointment, if you love to have confirmation, you can always send a WhatsApp message to us, for the refund of pre-order product, please check our policy here.
If the product is ready in stock, or once the product reaches our office, here are the modes of deliveries/pick-up:
Delivery:-
Within Malaysia:
Standard Delivery will be handled by GD Express (1-3 working days to cities for ready stock item), duty/tax are included for Malaysia delivery. Orders placed i) after 2pm on working days or ii) on weekends/PH will be processed on the next working day.
Same-day Delivery (Ready-stock items at 🟢 ecoSky, KL + selected area within Klang Valley only): Delivery by Grab / Lalamove, if your order contains pre-order item, we will only ship the whole order when they are ready. If your address is eligible for it, you will see the "Same-day Delivery" option after entering your address. Orders placed i) after 6pm on working days or ii) on weekends/PH will be processed on the next working day. If you are unsure, please check with us via WhatsApp.
If the item is not available at Malaysia outlet but only available at Singapore outlet, please expect longer transit time (up to 1 week).
Singapore (All orders are GST-free now until further notice):
🟢 Millenia Walk outlet: 20 Feb 2026 onwards, we can send the item to your Singapore main island address by same-day delivery (cut-off: 8pm everyday, small fee applies). Availability is on every product page, if your order contains pre-order item, we will only ship the whole order when they are ready. If you are unsure, please check with us via WhatsApp.
For items available at 🟢 Online store only: FedEx Priority & Priority Express usually arrive next working day after we ship. FedEx Economy may take up to 2 days after we ship. Teleport usually arrives 1-3 working days after we ship. Teleport is a subsidiary by AirAsia Group. Items not available at Millenia Walk will be shipped from KL, Malaysia.
Thailand(Bangkok area only)/Hong Kong:
FedEx Priority & Priority Express usually arrive 1-2 working days after we ship. Duty and Tax are not included and will be collected by FedEx team before delivery.
Teleport service is available to Bangkok area, it usually arrives 1-2 days after we ship. Duty and Tax are not included and will be collected by Teleport before delivery.
International (other than areas listed above) :
FedEx, DHL: A Duty/Tax/VAT may be incurred when the good enter your country, please check with your local authority for more information. The receiver of the parcel is responsible for the extra fee incurred.
Self Pick Up:-
If you wish to pick up the product by yourself at any of our stores, you can pick it up yourself without any charges! Processing time may vary for each store, which will be indicated at checkout.
Please do not arrange Grab/Lalamove driver to collect your order, if you wish to receive your item on the same day, please select "Same-day delivery" at the shipping page.
Changing your shipping method before shipping process starts is possible, please check with us via WhatsApp.
