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Change-of-Mind Cancellation, Return and Exchange Policy

This policy applies only when a customer wishes to cancel, return or exchange a product because they have changed their mind—for example, because they no longer want the product, selected the wrong product, or prefer a different model.

It does not govern products that are faulty, damaged upon receipt, incorrectly supplied, materially different from their description, or otherwise eligible for a remedy under respective brands' Warranty Policy. Please reach out to talktous@storminggravity.com for warranty claims.

Before an order is fulfilled:

For READY STOCK product: We will only issue a store credit (without expiry date) if you wish to cancel your order before your order is packed. No refunds are allowed. Once your order is packed/shipped, please see our next paragraph for more details. 

The reasons for our no-refund policy are:

i) Transaction fees are charged as soon as a payment is processed and are not refunded to us by the payment provider. Depending on the payment method, these fees may amount to approximately 4–8% of the transaction value. A full refund will be provided where the cancellation is due to an error on our part.

ii) Our automated system sends confirmed orders directly to the fulfilment centre for processing. As packing may begin shortly after confirmation, we may be unable to stop the order in time. Once packed, the parcel is placed among a large volume of outgoing orders, making it operationally difficult and time-consuming to locate and retrieve.

After we ship out an order (For order opted for delivery): 

Our policy lasts 7 days from the date of successful delivery. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it, It must also be in the original packaging, if you have thrown the packaging away / cut the tags (if any), it means that you have accepted the condition of the product(s). After 7 days, refund can be rejected or accepted with condition (amount at 70% or lesser).

Return & exchange the product to other product is possible (not guaranteed) and shall be considered on a case-by-case basis. Exchange request must be made within 7 days from the day of receiving the product, and the returned goods must be in original conditions, with tags & packaging (if any).

*Return the product due to the reason of "I don't like it" is not acceptable, unless otherwise offered or stated on the product page. Reviews on most of the products sold on our website are available all over the internet, you are responsible to make good consideration before purchasing it.*

* Sale for Item on discount / clearance are at final and return/exchange is not allowed. You may regain the 7-day exchange policy window by topping up to the item’s original price. *

After your order is collected (For order opted Pick Up):  

If you selected "Pick Up" as the shipping method, you can only request an exchange upon the collection of your product. You are also required to check for any issues (including but not limited to cosmetic defects) with the product upon collection. After the order is collected, returns and exchanges are not allowed. Warranty (if any) still applies.

In-store purchase:

If a purchase is made in our physical store, returns or exchanges due to a change of mind are not permitted, as customers are given the opportunity to inspect and test the product at the time of purchase. The warranty policies of the respective brands will still apply.

Refunds 

Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and your final refund amount if it's subjected to deductions.

If you agree, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your refund is made in the form of store credit, you will be able to see the store credit after logging into your account.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at talktous@storminggravity.com.

Discretionary Change-of-Mind Exchange 

Our 1-on-1 exchange policy lasts for 7 days from the day the customer receives the product. If it exceeds 7 days, we shall deal with it on case-to-case basis.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.